Pet insurance claims are probably the last thing you want to think about when your furry family member needs a trip to the vet. Your first thought should be about getting them the care they need, not getting tangled up in confusing insurance jargon and paperwork.
We get it. When something happens to your pet, there’s already enough going through your mind. Where’s the nearest vet? Is my fur baby okay? How much is this going to cost? And then comes another question: how do I claim?
It can all feel a little overwhelming.
That’s why we’ve put together this simple guide to pet insurance claims with Oneplan, so you know what to expect when you and your furry friend need us.
Bookmark it, save it or send it to your fellow pet parents. Future you might be very glad you did!
First things first, what is a pet insurance claim?
Let’s kick the insurance jargon to the kerb.
A claim is simply a formal request from you, the policyholder, to your insurer for a covered event under your policy.
In other words, when something happens that may be covered by your pet insurance, you submit a claim according to your policy and the insurer assesses it.
Simple enough, right?
Now let’s get to the part you really came here for.
How do pet insurance claims work with Oneplan?
At Oneplan, we know that dealing with a sick or injured pet can be stressful enough without adding a complicated claims process to the mix.
That’s why our claims process is designed to make managing your pet insurance a little simpler.
Depending on your policy, benefits, limits and the type of claim, you can manage your pet insurance claims through the Oneplan App.
That means less time worrying about admin and more time focusing on the important stuff, like getting your best bud back to their tail-wagging, zoomie-loving self.
Meet your Oneplan Claim Card
If you’re a Oneplan policyholder, you’ll probably already be familiar with your Onecard.
Your Oneplan Claim Card works together with the Oneplan App and plays an important role in how eligible claims are managed.
For qualifying pet insurance claims and subject to your policy terms, approved funds can be made available on your Onecard, helping you manage eligible vet expenses.
And one of the best parts? Depending on the terms of your policy, you can visit your vet of choice.
Because your pet already has enough opinions about going to the vet. They definitely don’t need us choosing one for them too!
What about routine care?
Trips to the vet aren’t always about an unexpected illness or injury.
Sometimes it’s the everyday stuff that helps keep those tails wagging and whiskers twitching.
Depending on your selected Oneplan Pet Insurance plan and the benefits available under your policy, routine care benefits may provide cover towards certain preventative and everyday pet care expenses.
Always check your specific plan, benefit limits, waiting periods, terms and conditions to understand what is included in your cover.
Discover waiting periods and how to claim.
How to submit a pet insurance claim
Okay, your fur baby needs care and it’s time to claim. What now?
Your Oneplan App is your starting point for managing your claim.
The exact process may depend on the type of claim and your policy, so follow the prompts provided in the App and make sure the information you submit is complete and accurate.
If you’re required to upload an invoice, take a clear photo that shows the entire document. Nobody wants to discover that half the vet bill disappeared out of frame!
Once your documents have been submitted, follow the information and updates provided through the relevant Oneplan channels.
Easy does it.
Discover how our claims work.
A little preparation can make claim time easier
Nobody wants to be figuring out their insurance for the first time while sitting in a vet’s waiting room with a miserable pup or grumpy cat.
Take a few minutes before you need to claim to familiarise yourself with your Oneplan App, understand your benefits and know where to find your policy information.
It’s also a good idea to keep your contact and policy details up to date.
Your future self will thank you.
Your pet probably won’t. They’ll be too busy demanding treats.
Pet insurance claims don’t have to feel complicated
When your pet isn’t feeling their best, they deserve your attention.
Understanding how pet insurance claims work before you need to make one can help you feel more prepared when an unexpected vet visit comes along.
With Oneplan, you can manage your policy and claims through the Oneplan App, giving you a convenient way to stay on top of your pet insurance.
Just remember that claims and benefits remain subject to your selected plan and policy terms, conditions, limits, exclusions and applicable waiting periods.
