Pet insurance that puts money in your pocket before you see the vet


Jade Poole from I Write Words

Pet insurance that puts money

If there’s one thing to know about Oneplan, it’s that we do everything we can to make your life easier. And we do that by simplifying the claiming process that we pay you directly before taking your pet to the vet. Here’s how…

When it comes to pet insurance, we do things a little differently. We have done away with the legal lingo and complicated words no one understands, and have taken the hassle out of claiming. Making our insurance easy to understand, easy to apply, easy to use.

Because at the end of the day, all that really matters is that your precious pet is looked after and receives the best possible care available.

Which is why we didn’t just change one thing about pet insurance, we changed everything. Here’s what makes our insurance cuddle-worthy…

Explore more: But like, do I really need pet insurance? Yeah, you do & here’s why…

Direct pay before you see your vet

Now, the reason you are reading this article is to find out more about how we pay our clients before they see the vet.

Well, how we make this possible is using our unique Onecard.

Another pawesome read: Here are 7 simple tips for keeping your dog calm when visiting the V-E-T

What’s a Onecard?

Our easy to use Onecard allows you to pre-load funds for Vet and Routine Visit claims (as per your Policy Schedule) via our Oneplan App or via our call centre. It’s basically like a smart and simple debit card! Funds can be pre-loaded before visiting your vet.

Your Onecard is sent to you if you have chosen our Pet Hospital, Pet Classic or Pet Super Plan. Your Onecard will be delivered to your door within thirty (30) days after your first premium.

Before visiting the vet, simply preload your claim on the Oneplan App and we will transfer the necessary funds to your Onecard for you to use to swipe and pay for your vet’s visit or routine care at your vet’s office.

Pssst - Please note that funds cannot be preloaded in cases of Accident, Illness, Burial, Cremation and Euthanasia and Kennel Cover.

A little bit about the details

Once your vet visit is completed, you can then swipe your Onecard at the vet to your limit available (this limit is clearly outlined in our policy wording document). Don’t worry, we make these documents as simple as possible!

Just a head’s up - We require a detailed copy of your invoice to validate your claim or to facilitate a refund, this can be snapped as a picture and uploaded in the app.

How to claim for vet visits and routine care

All you have to do is:

1. Login to our Oneplan App

2. Load a claim

3. Money is loaded onto your Onecard

4. Swipe at the vet

What vets am I allowed to go to?

Here’s where the deal gets even sweeter. Instead of limiting you to a specified network of vets, we let you go to any vet of your choice. This means that when you become a part of our Oneplan family, you don’t have to go through the hassle of searching for a new vet you and your pet likes, you can keep your vet and help afford the bills too!

What makes our insurance cuddle-worthy

Now that you know more about how our direct pay works for vet visits and routine care, let’s dig a little deeper into what makes us, well, kinda pawesome, if we do say so ourselves.

We pay you BEFORE you see the vet through our awesome Onecard

  1. We give you (and your pet) the freedom to go to ANY vet of your choice in South Africa
  2. We have some incredible routine care benefits, and thanks to our routine care plus benefit, you can add on more routine care to your plan at an affordable rate - check out all the juicy details on this here.
  3. Our simple to use and smart Oneplan App gives you total control of your cover and lets you instantly access your policy at the click of a button
  4. Zero paperwork = zero hassle for vet visits and routine care, giving you more time to spend playing and bonding with your furry best friend.
  5. Our in-app chat function gives you instant access to chat with someone from our claims team to help with any questions you might have.
  6. Our wide range of affordable pet insurance plans gives you the choice to find a plan that best suits your pet and your wallet!
  7. When your pet becomes a part of our family, they are covered for life! Which means we can all grow old together.

Got any more questions? Hit up our team and let’s get chatting. Or better yet, you can get an online quote in seconds when you click here.

Yours in quality pet insurance designed with your pet in mind,


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