Claiming For Pet Emergencies With Oneplan Pet Insurance (3 Easy Steps)


Jade Poole from I Write Words

doggy 3 blog

The straightforward and simple pet insurance guide to claiming for accidents

When your precious pet is sick or involved in an accident, then you shouldn’t have to worry about how to claim in these emergency situations, let alone afford them.

Pet medical insurance is a great way to help cover the costs of pet vet care and emergency care.

And better yet, Oneplan pet insurance lets you go to any vet of your choice.

The process of claiming should be straightforward and simple, which is why we have put together this pawsome guide on claiming for pet emergencies…

1. Phone us for pre-authorisation

The moment you find out your dog is sick or is involved in an accident, you need to phone us so that we can authorise the claim.

You will need to act quickly and let us know as soon as possible that you wish to claim on your policy - do not delay this phone call!

Give our helpline a ring and one of our pawesome team members will be able to assist you. 

What you need to say

We will need to know the details of what has happened to your pet and what the likely costs of the situation will involve.

If your pet needs immediate medical care for something she is already being treated for, then make sure you know what the condition is and what treatment or operations are required.

Your vet will be able to give you an estimate of the expected costs.

Find out if you are covered for the claim

We will be able to tell you whether or not you are covered for the event you are claiming for.

Remember that every pet plan is different and some plans include more cover than others.

This means that it is a good idea to know whether or not you are covered for this specific event to avoid any disappointment.

2. Fill in a claim form

Once you have chatted to us over the phone, we will send you a claim form or your vet will already have a Oneplan claim form.

Your vet will then stamp this form and send it to us for authorisation.

You will have to pay the vet with your own money and we will then reimburse you according to your claim and chosen plan.

Remember - different pet plans have different cover options. So, the amount of cover you receive will depend on what pet plan you are on.

3. You may need to pay a deposit

Before your vet can treat your pet, you will need to pay a deposit. However, this is not always the case. In most cases, whether or not you need to pay for a deposit will depend on the nature of your vet’s practice.

For Pet Classic Plan and Pet Super Plan Clients

For clients on our Classic or Super Pet plans, you can claim for a vet visit and swipe your Onecard to help pay for the deposit.

Here’s what we mean by this...

If your waiting period is over for vet visits (30 days after your policy started), then to help pay for the deposit required, you can claim for a vet visit.

We will then load the funds onto your Onecard which you can then swipe at your vet’s office.

Once we have approved your claim for the hospital visit, we will already know that your vet visit amount was for hospital admission and we will classify it as emergency care.

Meaning you will not lose out on any claim amounts for vet visits.

How much can I claim?

As mentioned, this will depend on your chosen plan and the level of cover it provides.

This is why it’s so important that you pick a plan that suits your pet’s age, breed, health conditions and your personal financial situation.

Vet visits, especially for emergency care, are a big reason why so many people decide to get pet insurance. Some claims can cost R40 000 or more for events such as car accidents or dog fights.

Pet insurance helps to cover the costs of the things you don’t see coming. And, if you have chosen one of our more comprehensive plans, then these also include cover for routine care and vet visits.

And the best part is that, for routine care and day-to-day vet visits, we even pay you BEFORE you visit the vet.

Not convinced? Have a look at our 4 pawesome reasons why you need to get pet insurance for your pets.

If you have any questions, then chat with one of our team members through our smart Oneplan App or give us a call.

We are always happy to chat and answer any questions you might have.

Yours in cuddle-worthy pet insurance,



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