Your Guide to the Oneplan™ App



Nowadays, mobile phone technology plays a big part in our daily lives. We keep in contact with friends and family, conduct business, learn information and manage many aspects of our lives. Seeing the crucial role mobile phones play in our lives, and wanting to make managing your health care cover as easy and accessible as possible, we developed the unique, innovative Oneplan™ app.

Let’s take a look at the benefits of the Oneplan™ app, and how to use it to effectively and easily manage your health insurance policy:

Signup and Profile:
You don’t need to sit for hours on the phone or trawl through website pages to get affordable, quality health insurance cover. All you have to do is download the app, choose your preferred plan and set your profile up. Add a profile picture, capture all your important personal information as prompted, and remember that you can update and edit this information at any time.

In order to make managing your health insurance easier than ever before, you can submit a claim on the app and get paid out before you even see your medical practitioner! Simply:
  • Visit the SUBMIT CLAIM feature on the app.
  • Capture the date of the consultation.
  • Select the type of consultation.
  • Request the claim amount.
  • Get the claim funds paid into your Onecard transactional card within minutes.
You can also use the app to get pre-authorisation for hospital visits.

Onecard Link:
Your Onecard that you will receive upon signing up for a policy works just as a debit card would. Once you have submitted a claim on the app, the funds are loaded straight into your Onecard and you can then swipe it at your medical appointment as if you were paying with a debit card or cash! On the app you can also:
  • Change your Onecard pin.
  • View Onecard statements.
  • Check balances.
  • Cancel your Onecard if it is lost or stolen.
Chat to us:
Within the Oneplan™ app, you can chat to one of our friendly consultants about anything regarding your policy or claims. This means that you won’t have to make phone calls, be on hold, or spend precious time talking on the phone.

Policy info:
The app has a unique upload section that allows you to manage your policy in one place without needing to print, scan or email anything to us. Using the MY UPLOADS section on the app, you can:
  • Upload photos of proof of payments.
  • Upload invoices, utility bills and referral letters.
  • Upload doctor’s letters and proof of visits..
Now that you know how comprehensive but simple the Oneplan™ app is, what are you waiting for? Download it from the Google Play or Apple app store today and enjoy a unique, innovative way to manage your health insurance policy with Oneplan™.

Get health insurance from South Africa’s first provider to pay YOU before you have to pay your medical practitioner. Contact Oneplan™ Health Insurance for an obligation-free quote today.

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